The Most Overlooked Analytics Problem I See in ISVs

Why ISVs Are Designing for Citizen Data Scientists When I started working closely with ISV teams, I assumed the hard conversations would be about product roadmaps, pricing pressure, or competitive positioning. Those come up, but they are rarely what derail a team. The thing that […]

What I’ve Learned About Empowering Non-Technical Users With Predictive Tools

How Predictive Tools Empower Non-Technical Users Many organizations collect large amounts of information but struggle to turn it into decisions that feel clear and reliable. Smarten approaches this problem from a human POV. Instead of assuming Analytics belongs to specialists, it treats prediction as a […]

The Biggest Analytics Mistake Product Teams Make: Assuming Usage Equals Adoption

Why Usage Metrics Don’t Guarantee Analytics Adoption Many product teams reach for the numbers first because numbers feel safe. When a dashboard opens a few hundred times and a Visualization loads, analytics teams celebrate. It appears to be proof that the product is functioning as […]