The Client is one of the largest municipal corporations in India, and is responsible for delivering essential civic services, i.e., water supply, sewage treatment, solid waste management, road infrastructure, public health, education, and environmental programs for an urban population of over 3.1 million citizens.
Ranked among the top municipal bodies in the country in budget and operational scale, the Client has embraced smart city initiatives and digital governance, to ensure efficient, transparent, and citizen-centric service delivery.
By deploying Smarten augmented analytics to address urban governance needs, the Client was able to transform civic operations from fragmented, manual reporting into a unified, insight-driven decision ecosystem. The Smarten platform enables City Administrators and departments to monitor, analyze, and optimize performance across grievances, licensing, billing, bookings, and registrations in near real time—strengthening transparency, accountability, and service efficiency at scale. With a secure, future-ready analytics foundation, the Client has established itself as a leader in data-driven urban governance, and a benchmark for Smart City initiatives across all of India.
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